Shop from curbsidemall platform

At curbsidemall, we understand that fast, reliable, and cost-effective shipping is essential for merchants to provide a great customer experience. This Shipping Policy outlines how merchants can manage their shipping, delivery, and fulfillment processes while ensuring transparency for customers.

Merchant-Controlled Shipping

curbsidemall does not directly handle shipping; instead, merchants are responsible for setting up their own shipping policies, delivery methods, and pricing structures. Merchants have the flexibility to:

Set their own shipping rates based on weight, size, and destination.
Offer multiple delivery options (e.g., standard, express, local pickup).
Partner with preferred shipping carriers or offer in-house delivery services.
Customize shipping zones to define where they ship products.

Local Shipping Only

curbsidemall is focused on promoting and supporting local businesses, so we only facilitate local shipping within the merchant’s designated service area. All products sold on curbsidemall are to be shipped to local customers within the defined delivery zone of the merchant’s business.

Local Shipping Zones: Merchants will set their own local shipping zones based on their geographic reach.
Regional Deliveries: Merchants can specify the region or area they serve, ensuring that only local customers within the vicinity can purchase products from their store.
In-Person Pickup: Local customers have the option to pick up products in-store or at a designated pickup location.
Important: Merchants must define their local delivery boundaries and clearly state them on their store page.

Order Processing & Delivery Time

Processing Time: Merchants must specify how long they take to process and pack orders, typically 1-3 business days.
Delivery Estimates: Depending on the shipping method selected, delivery may take 1-3 business days for standard shipping.
Tracking Information: If tracking is available, merchants should provide customers with updates to ensure transparency.
Providing accurate shipping timelines and tracking details builds trust and improves customer satisfaction.

Delivery & Shipping Restrictions

Service Areas: Orders can only be delivered within the zones defined by each merchant. Customers outside these zones will not be able to place an order.
Product Limitations: Some products may have shipping restrictions due to their size, weight, or regulations. Merchants should clearly state any limitations before checkout.
Tip: Merchants should review any applicable regulations for shipping restrictions on specific products.

Returns & Refunds for Shipping Fees

Non-Refundable Fees: In most cases, shipping costs are non-refundable unless stated otherwise in the merchant’s policy.
Return Shipping Costs: If a return is necessary, merchants should specify who will cover the return shipping fees.
Tip: A clear return shipping policy helps prevent misunderstandings and improves customer experience.

Merchant Responsibilities

Merchants must ensure:

Shipping zones are correctly set to reflect their delivery areas.
Orders are processed on time to meet delivery expectations.
Any shipping issues are resolved in a timely manner.
Failure to fulfill shipping commitments may impact the merchant’s standing on curbsidemall.

Packaging Guidelines

Secure Packaging

Proper packaging is essential to ensure that products arrive in excellent condition. Merchants should use appropriate packaging materials to protect items during transit and prevent damage.

Labelling

All packages should be clearly labeled with the customer’s shipping address, return address, and any relevant shipping information. Accurate labeling helps ensure smooth delivery and minimizes the risk of lost or misdelivered packages.

Contact Us

If you have any questions or need further assistance with shipping, please contact our merchant support team at support@curbsidemall.com. We are here to help you ensure a seamless shipping experience for your customers.

Shipping Policy – curbsidemall