Help Center

Find answers to common questions about orders, returns, shipping, your account and selling on curbsidemall. If you cannot find what you need, our support team is happy to help.

Contact Support

Customer support: support@curbsidemall.com
Merchant support: merchant.support@curbsidemall.com
Phone: +1-877-245-6263
Privacy questions: privacy@curbsidemall.com
Press and media: press@curbsidemall.com
More ways to reach us: Contact Us page

Help by Topic

Orders, Returns and Refunds

Learn how to request a return, how refunds are processed and what to do about damaged or missing items. See Returns.

Shipping and Delivery

Find out how local shipping, delivery zones, pickup and delivery times work. See Shipping.

Get the App

Download the curbsidemall apps for customers, merchants and drivers. See Get the App.

Accessibility

Learn about our accessibility commitment and how to get assistance.

Privacy, Cookies and Terms

Read how we handle your information and the rules for using the platform. See Privacy Policy, Cookie Settings and Terms of Service.

For Merchants

Selling on curbsidemall? These pages explain how the platform works for merchants.

Sell Smarter, Grow Faster – how to register, list products and get paid.
Boost Your Sales – tools and features for growing your business.
Merchant Networking – connect and collaborate with other merchants.
Refer and Earn – refer businesses and earn rewards.

Frequently Asked Questions

How do I request a return?

Log in to your curbsidemall account and go to Order History, select the item and click Request Return, choose the reason, then follow the merchant’s return instructions. Once the merchant approves the return, the refund or exchange process begins.

How long do refunds take?

Refunds are typically processed within 5-10 business days after the merchant confirms the return, using the same payment method as the purchase.

Do all merchants have the same return policy?

No. Each merchant sets their own refund and return policies based on their business model. Check the merchant’s store page for their return period before you buy.

Can I cancel or change an order?

Customers can cancel an order before it is shipped, based on the merchant’s cancellation policy. Once an order is placed, changes may not be possible, so contact the merchant directly for modifications.

Is Merchant Networking free?

Yes. All merchants registered on curbsidemall get free access to the ME Network.

How do I refer a business?

Share your unique referral link with the business, or ask them to mention your name during sign-up so you get credit for the referral.